our process
What is Design-Build Construction?
The design-build delivery system is a streamlined approach in residential custom home building and remodeling where a single entity, like Metro Design Build Group, handles both the design and construction phases. This method ensures seamless communication, consistent quality, and a unified vision from start to finish. Our clients benefit from a more efficient process, accurate budgeting, and timely project completion. With design-build, there’s no need to juggle multiple contractors, making the entire experience more enjoyable and less stressful through a cohesive and highly collaborative process.
We Start With a Chat
This first step is all about making sure we’re a good fit for one another.
Much like an interview, you’ll tell us about your goals and ask plenty of questions, and we’ll decide together if we’re the best firm for the job. We want to make certain that we’ll be able to fulfill your goals and that you’re coming into the process feeling absolutely confident in our partnership.
Meet and Discuss
We'll meet at your home to discuss your project.
We will meet you onsite, review your home's current conditions, and discuss all of your must-haves and wish list items. During this initial phase, we will learn more about your goals for a remodel and ask detailed questions about your priorities and preferences. Your existing home may have some unique opportunities or challenges, which we would like to learn about as well.
We will answer any questions and address any concerns you may have about your project, the process, and our company.
LET'S TALK NUMBERS
At this point, we'll talk about your budget.
Once we have a deeper understanding of your project, we can provide details on how much it could cost. We'll set a tentative budget and agree on an initial deposit amount.
Develop Initial Ideas, Plans, and Estimates
The next step is to begin working on your design.
During this second meeting, we'll continue from our previous conversation about design goals but in much greater detail. We'll record the dimensions of your property so our design team can begin creating your design and layout.
Because our team wants to ensure your initial designs are as close to complete as possible, we've created an information packet for you and a questionnaire to help us learn exactly how you plan to use your space.
As part of the design phase, we create estimates of what the ideas and options will likely cost. These initial cost estimates will use placeholders called “allowances” for products, materials, and finishes you will eventually select. Because we want to keep your project within your budget, we take great care to create realistic allowances based on your design aspirations.
Review Design Ideas and Make Selections
We're getting closer to your finished design.
In a few short weeks, we'll reconvene with design ideas for your input and approval so we can move forward with ironing out the details.
Our next step will take place in our vendors' showrooms where you will choose every finish and feature that will go into your remodeled space.
If your remodel includes structural changes, we'll also conduct a trade day onsite with engineers and trades to fine-tune the construction plan.
Finalize Design
Your cost and design are ready to be finalized.
This is our final meeting before the construction phase where we'll review the scope of your project and cost estimates. We will finalize your paperwork with your selections and bids in place.
Upon your approval, we prepare a construction agreement so we can move on to getting your project started.
CONSTRUCTION
We begin the construction phase of the project.
We start by finalizing and submitting plans for permits. Next, we schedule the project and have pre-construction meetings with our team.
We meet with you and go over the details of how the construction phase will flow and you get to meet with some of the team that will be working on your project. We address any questions or concerns you may have before beginning construction. You'll also receive a detailed construction schedule and access to a client portal to keep a close eye on progress.
As construction wraps up, we will walk through your project together, address any concerns, and then thoroughly clean the site.
Post-Project Survey
We value your insightful feedback.
At the end of every project, we ask the homeowners we partner with to complete an online survey performed by GuildQuality (GQ), an independent third party. GQ is the leading homeowner satisfaction company in our industry. They will ask you to rate us in key areas known to be important to homeowners. They'll provide us with unbiased and unfiltered feedback, so we know more about our your experience.
This critical feedback allows us to improve our services and processes. We value your feedback and use it to continuously learn and grow, allowing us to deliver better and better experiences to homeowners like you.
"Metro … felt like a partner in bringing what we wanted to fruition.
From the start with our first meeting, it was clear Metro was the most engaged, communicative, and felt like a partner in bringing what we wanted to fruition. And that continued during the heart of the project, and through the very last day.”
— Cassie R.
"I thank my lucky stars we went with George and his team, who made the entire experience so smooth and easy.
The process of finishing our 1,750 sq ft unfinished basement was a somewhat daunting one. We looked at several contractors ranging in experience, and changed our design many times along the way. I thank my lucky stars we went with George and his team, who made the entire experience so smooth and easy. They managed the project like pros, were as discrete as possible, pulled us in when necessary, and were flexible with changes. From start to finish it took only six weeks to finish and we could not be happier with the finished product! I would highly recommend Metro to anyone who is looking for a trustworthy, professional, high quality contractor.”
— Nicole B.
"We were so pleased with our entire experience with Metro!
We were so pleased with our entire experience with Metro! They completed a basement finishing project for us, to include a room with closet and a full bathroom, all in less than a month but still with attention to detail. I really appreciated George’s flexibility and willingness to work within our budget toward still achieving a beautiful result. We saw George several times a week during the project and he responded quickly to every single question or concern we encountered, both in person and in email. The crew were pleasant, quiet, and left their workspace clean every day. I’d absolutely recommend MBRG to friends and already have a few ideas for our next projects!”
— Julie C.
"Working with Metro was an absolute pleasure.
Working with Metro was an absolute pleasure. If you’re looking for a reliable, knowledgeable, and talented remodeling team, I highly recommend Metro. We couldn’t be happier with the working with them!”
— Leviticus N.
"They did an amazing job of planning and executing our vision.
We hired Metro for a gut renovation on our 1925 house in DC and were thrilled with the results. They did an amazing job of planning and executing our vision and we have recommended them to several of our friends doing renovations. We were particularly impressed with how quickly they were able to complete the project once the work started. The on-site team was excellent at communicating issues when the arose and very responsive and flexible to our requests. While we hope we don’t have to take on the project of this scope again, we will definitely use Metro again if we do!”
— Jonathan P.
"We are so pleased with the job that Metro completed for us.
We hired MBRG to build out a full basement bathroom in our 1 year old home. George provided a thorough estimate which he delivered to us in the timeframe promised. The estimate was precise and accurate. George provided recommendations for where to select our materials and was extremely helpful throughout the selection process. During construction, George provided regular updates via phone and email, and was regularly on-site to check progress. His team was polite and very respectful of our home. The work was completed in a timely fashion, the work area was cleaned up very well each day, and the bathroom looks great. We are so pleased with the job that Metro completed for us.”
— Erin A.
"I strongly recommend Metro.
I have worked with George and his team on several occasions. He is extremely knowledgeable, highly competent and a great business partner to work with. The work he performed was of the highest quality. I strongly recommend Metro.”
— Dave A.
"George handled our project flawlessly.
After meeting with nearly a dozen contractors, we found George and he is the epitome of what a contractor should be. After meeting with George, we read him as being a competent, trustworthy, and considerate individual. I can assure you that what you see is what you get. Our job was finished on time and within budget. To make things a little more complicated, I changed a few things along the way. George handled our project flawlessly and brought our project to life, building a beautiful addition. I guarantee that George will not only meet your expectations, but far exceed them on every level.”
— Leslie A.
"What Metro achieved is nothing less than exceptional.
We absolutely love our new space. Everyone is wowed when they see it and want us to host more parties. What Metro achieved is nothing less than exceptional. I highly recommend Metro. Their professionalism alone is hard to find and likely can’t be beat.”
— Tiffany
"They are the FIRST AND ONLY call we will make when our next project comes along.
Metro remodeled our kitchen, added a four season room and built our deck with a place for the hot tub. They were EXTREMELY efficient and ensured there was minimal impact on our daily living. The team communicated with us throughout the process which other contractors had not done. Years later, I can reach out and ask questions and receive the advice I need within a day or two. Metro is THE BEST you will find. The quality, management team and the pricing for our project was fantastic. They are the FIRST AND ONLY call we will make when our next project comes along. You will not be disappointed with George and his team.”
— Art R.