Our Process

What is Design-Build Construction?

The design-build delivery system is a streamlined approach in residential custom home building and remodeling where a single entity, like Metro Design Build Group, handles both the design and construction phases. This method ensures seamless communication, consistent quality, and a unified vision from start to finish. Our clients benefit from a more efficient process, accurate budgeting, and timely project completion. With design-build, there’s no need to juggle multiple contractors, making the entire experience more enjoyable and less stressful through a cohesive and highly collaborative process.

STEP ONE

We Start With a Chat

This first step is all about making sure we’re a good fit for one another.

Much like an interview, you’ll tell us about your goals and ask plenty of questions, and we’ll decide together if we’re the best firm for the job. We want to make certain that we’ll be able to fulfill your goals and that you’re coming into the process feeling absolutely confident in our partnership.

STEP TWO

Meet and Discuss

We'll meet at your home to discuss your project.

We will meet you onsite, review your home's current conditions, and discuss all of your must-haves and wish list items. During this initial phase, we will learn more about your goals for a remodel and ask detailed questions about your priorities and preferences. Your existing home may have some unique opportunities or challenges, which we would like to learn about as well.

We will answer any questions and address any concerns you may have about your project, the process, and our company.

STEP THREE

LET'S TALK NUMBERS

At this point, we'll talk about your budget.

Once we have a deeper understanding of your project, we can provide details on how much it could cost. We'll set a tentative budget and agree on an initial deposit amount.

STEP FOUR

Develop Initial Ideas, Plans, and Estimates

The next step is to begin working on your design.

During this second meeting, we'll continue from our previous conversation about design goals but in much greater detail. We'll record the dimensions of your property so our design team can begin creating your design and layout.

Because our team wants to ensure your initial designs are as close to complete as possible, we've created an information packet for you and a questionnaire to help us learn exactly how you plan to use your space.

As part of the design phase, we create estimates of what the ideas and options will likely cost. These initial cost estimates will use placeholders called “allowances” for products, materials, and finishes you will eventually select. Because we want to keep your project within your budget, we take great care to create realistic allowances based on your design aspirations.

STEP FIVE

Review Design Ideas and Make Selections

We're getting closer to your finished design.

In a few short weeks, we'll reconvene with design ideas for your input and approval so we can move forward with ironing out the details.

Our next step will take place in our vendors' showrooms where you will choose every finish and feature that will go into your remodeled space.

If your remodel includes structural changes, we'll also conduct a trade day onsite with engineers and trades to fine-tune the construction plan.

STEP SIX

Finalize Design

Your cost and design are ready to be finalized.

This is our final meeting before the construction phase where we'll review the scope of your project and cost estimates. We will finalize your paperwork with your selections and bids in place.

Upon your approval, we prepare a construction agreement so we can move on to getting your project started.

STEP SEVEN

CONSTRUCTION

We begin the construction phase of the project.

We start by finalizing and submitting plans for permits. Next, we schedule the project and have pre-construction meetings with our team.

We meet with you and go over the details of how the construction phase will flow and you get to meet with some of the team that will be working on your project. We address any questions or concerns you may have before beginning construction. You'll also receive a detailed construction schedule and access to a client portal to keep a close eye on progress.

As construction wraps up, we will walk through your project together, address any concerns, and then thoroughly clean the site.

STEP EIGHT

Post-Project Survey

We value your insightful feedback.

At the end of every project, we ask the homeowners we partner with to complete an online survey performed by GuildQuality (GQ), an independent third party. GQ is the leading homeowner satisfaction company in our industry. They will ask you to rate us in key areas known to be important to homeowners. They'll provide us with unbiased and unfiltered feedback, so we know more about our your experience.

This critical feedback allows us to improve our services and processes. We value your feedback and use it to continuously learn and grow, allowing us to deliver better and better experiences to homeowners like you.

"The crew was timely and very professional and they were a pleasure to work with.

George and his team recently remodeled our basement and added a wet bar and we are so happy with how everything turned out. George was friendly, very easy to work, with and was always in communication with us. He set realistic expectations and was very thorough in the details of the process. He was always thinking a few steps ahead and had everything planned out and this made for a very smooth construction process. The crew was timely and very professional and they were a pleasure to work with. We are very happy with the final product and have enjoyed it daily!”

— Kim H.

"George and his team really went out of their way to make sure we were happy and we definitely are!

From the first contact we had with Matt, our minds were at ease. We understood everything up front; there were no hidden costs. We got a schedule with a timeline for each part of the work and off we went. The communication with our lead carpenter, Chad, and each trade made all the difference. Everyone made sure to get our input and confirmation on things like tile layout, lighting preferences, electrical box placement, just everything. I’m a stickler on things being even and level, as in I’m constantly adjusting picture frames on walls wherever I go–I have to say, everything is darn near perfect in these bathrooms. George and his team really went out of their way to make sure we were happy and we definitely are! I highly recommend this company.”

— Suzi F.

"The process was easy, communication was excellent and they were extremely well-organized.

We had a great experience adding a screened porch and deck to our home with George and the Metro team. The process was easy, communication was excellent and they were extremely well-organized…a real pleasure to work with! The quality of work was exceptional and we are very satisfied with the end result.”

— Ashley K.

"George and his team communicated clearly with us the entire way.

Metro completed a major renovation of our basement over the winter and did a great job. From the design phase through final completion, George and his team communicated clearly with us the entire way so there were no surprises on timing, budget or what the finished space would look like. They even finished the renovations ahead of schedule! We would recommend them to anyone and will certainly call them again if we ever decide to take on another project like this in the future.”

— Will H.

"I would strongly recommend engaging with George and the Metro team.

I think we were like most homeowners when looking to invest in an addition to their home, where you have some ideas of what you want, but don’t quite have the “design eye” that will pull it all together. Fortunately, MBRG has designers on staff that helped provide some very impressive examples of what could be possible with our space and budget, and were able to showcase that in a design video that really blew us away. We are getting great use out of our grill station and fire pit (with TV), and have had numerous compliments from guests. I would strongly recommend engaging with George and the Metro team for any indoor/outdoor project needs, be it for decks, patios, basements, etc. They continue to deliver outstanding work in our neighborhood, and around the Metro area.”

— Matt Z.

"10/10 Would Highly Recommend!

Our first remodel project with MBRG was a major kitchen renovation. We were so pleased with their quality of work, their professionalism, their open communication, and their timeliness that when it was time to renovate all of our upstairs bathrooms- I knew exactly who to call! Once again, MBRG came through beautifully…from the initial consult, to the design itself, to demo and construction, they routinely exceed my expectations. I get SO many compliments on both my kitchen and bathrooms renovations! Their craftsmanship, attention to detail and the overall beauty of the the completed project is unparalleled! 10/10 Would Highly Recommend!”

— Jodie

"They did an amazing job of planning and executing our vision.

We hired Metro for a gut renovation on our 1925 house in DC and were thrilled with the results. They did an amazing job of planning and executing our vision and we have recommended them to several of our friends doing renovations. We were particularly impressed with how quickly they were able to complete the project once the work started. The on-site team was excellent at communicating issues when the arose and very responsive and flexible to our requests. While we hope we don’t have to take on the project of this scope again, we will definitely use Metro again if we do!”

— Jonathan P.

"The entire team was extremely responsive, thorough, respectful, and performed great work.

We used MBRG to finish our basement and I am very glad we did! The entire team was extremely responsive, thorough, respectful, and performed great work. We always knew what everything cost (to include last minute add-ons) and were never caught off guard, which was extremely important to us with such a big project. Thank you for everything! We absolutely love our basement!”

— Laura J.

"Working with Metro was an absolute pleasure.

Working with Metro was an absolute pleasure. If you’re looking for a reliable, knowledgeable, and talented remodeling team, I highly recommend Metro. We couldn’t be happier with the working with them!”

— Leviticus N.

"I thank my lucky stars we went with George and his team, who made the entire experience so smooth and easy.

The process of finishing our 1,750 sq ft unfinished basement was a somewhat daunting one. We looked at several contractors ranging in experience, and changed our design many times along the way. I thank my lucky stars we went with George and his team, who made the entire experience so smooth and easy. They managed the project like pros, were as discrete as possible, pulled us in when necessary, and were flexible with changes. From start to finish it took only six weeks to finish and we could not be happier with the finished product! I would highly recommend Metro to anyone who is looking for a trustworthy, professional, high quality contractor.”

— Nicole B.

our process