Our Process

What is Design-Build Construction?

The design-build delivery system is a streamlined approach in residential custom home building and remodeling where a single entity, like Metro Design Build Group, handles both the design and construction phases. This method ensures seamless communication, consistent quality, and a unified vision from start to finish. Our clients benefit from a more efficient process, accurate budgeting, and timely project completion. With design-build, there’s no need to juggle multiple contractors, making the entire experience more enjoyable and less stressful through a cohesive and highly collaborative process.

STEP ONE

We Start With a Chat

This first step is all about making sure we’re a good fit for one another.

Much like an interview, you’ll tell us about your goals and ask plenty of questions, and we’ll decide together if we’re the best firm for the job. We want to make certain that we’ll be able to fulfill your goals and that you’re coming into the process feeling absolutely confident in our partnership.

STEP TWO

Meet and Discuss

We'll meet at your home to discuss your project.

We will meet you onsite, review your home's current conditions, and discuss all of your must-haves and wish list items. During this initial phase, we will learn more about your goals for a remodel and ask detailed questions about your priorities and preferences. Your existing home may have some unique opportunities or challenges, which we would like to learn about as well.

We will answer any questions and address any concerns you may have about your project, the process, and our company.

STEP THREE

LET'S TALK NUMBERS

At this point, we'll talk about your budget.

Once we have a deeper understanding of your project, we can provide details on how much it could cost. We'll set a tentative budget and agree on an initial deposit amount.

STEP FOUR

Develop Initial Ideas, Plans, and Estimates

The next step is to begin working on your design.

During this second meeting, we'll continue from our previous conversation about design goals but in much greater detail. We'll record the dimensions of your property so our design team can begin creating your design and layout.

Because our team wants to ensure your initial designs are as close to complete as possible, we've created an information packet for you and a questionnaire to help us learn exactly how you plan to use your space.

As part of the design phase, we create estimates of what the ideas and options will likely cost. These initial cost estimates will use placeholders called “allowances” for products, materials, and finishes you will eventually select. Because we want to keep your project within your budget, we take great care to create realistic allowances based on your design aspirations.

STEP FIVE

Review Design Ideas and Make Selections

We're getting closer to your finished design.

In a few short weeks, we'll reconvene with design ideas for your input and approval so we can move forward with ironing out the details.

Our next step will take place in our vendors' showrooms where you will choose every finish and feature that will go into your remodeled space.

If your remodel includes structural changes, we'll also conduct a trade day onsite with engineers and trades to fine-tune the construction plan.

STEP SIX

Finalize Design

Your cost and design are ready to be finalized.

This is our final meeting before the construction phase where we'll review the scope of your project and cost estimates. We will finalize your paperwork with your selections and bids in place.

Upon your approval, we prepare a construction agreement so we can move on to getting your project started.

STEP SEVEN

CONSTRUCTION

We begin the construction phase of the project.

We start by finalizing and submitting plans for permits. Next, we schedule the project and have pre-construction meetings with our team.

We meet with you and go over the details of how the construction phase will flow and you get to meet with some of the team that will be working on your project. We address any questions or concerns you may have before beginning construction. You'll also receive a detailed construction schedule and access to a client portal to keep a close eye on progress.

As construction wraps up, we will walk through your project together, address any concerns, and then thoroughly clean the site.

STEP EIGHT

Post-Project Survey

We value your insightful feedback.

At the end of every project, we ask the homeowners we partner with to complete an online survey performed by GuildQuality (GQ), an independent third party. GQ is the leading homeowner satisfaction company in our industry. They will ask you to rate us in key areas known to be important to homeowners. They'll provide us with unbiased and unfiltered feedback, so we know more about our your experience.

This critical feedback allows us to improve our services and processes. We value your feedback and use it to continuously learn and grow, allowing us to deliver better and better experiences to homeowners like you.

"I would strongly recommend engaging with George and the Metro team.

I think we were like most homeowners when looking to invest in an addition to their home, where you have some ideas of what you want, but don’t quite have the “design eye” that will pull it all together. Fortunately, MBRG has designers on staff that helped provide some very impressive examples of what could be possible with our space and budget, and were able to showcase that in a design video that really blew us away. We are getting great use out of our grill station and fire pit (with TV), and have had numerous compliments from guests. I would strongly recommend engaging with George and the Metro team for any indoor/outdoor project needs, be it for decks, patios, basements, etc. They continue to deliver outstanding work in our neighborhood, and around the Metro area.”

— Matt Z.

"This is an absolutely amazing contractor.

This is an absolutely amazing contractor. We were promised that they would be able to totally redo our kitchen in just 4-weeks, in time for us to host Thanksgiving dinner, and they delivered on that promise!!! The workmanship was exceptional and everyone we dealt with was first rate. These people really care about giving you the best possible product and take great pride in what they are doing. They are really pleasant, professional people, very helpful and patient, and very respectful to the homeowner’s needs. We would recommend them most highly!!”

— Adrienne M.

"We are looking forward to using Metro on our future projects!

Metro finished the basement in our new house. We were extremely pleased with the whole experience, including the final product. The design staff assisted us in choosing paint colors and other design decisions- We love the dark trim that was suggested!! Management thoroughly communicated each step of the process including keeping us up to date on where we fell within our budget. There were no surprises at the end! We are looking forward to using Metro on our future projects!”

— Dana W.

"They are the FIRST AND ONLY call we will make when our next project comes along.

Metro remodeled our kitchen, added a four season room and built our deck with a place for the hot tub. They were EXTREMELY efficient and ensured there was minimal impact on our daily living. The team communicated with us throughout the process which other contractors had not done. Years later, I can reach out and ask questions and receive the advice I need within a day or two. Metro is THE BEST you will find. The quality, management team and the pricing for our project was fantastic. They are the FIRST AND ONLY call we will make when our next project comes along. You will not be disappointed with George and his team.”

— Art R.

"The work was outstanding.

I had the pleasure of working with MBRG, for a deck, patio and landscaping project on our home. I can echo the sentiments of the other clients who have reviewed MBRG, in saying the work was outstanding, and exactly the enhancements we were looking for to our home. George Kall and his team were first-class professionals, from the design phase, through the completion of the project, with continuous communication throughout, and completion of the project right on schedule, for us to host a 4th of July party! And, he personally has engaged post-project, as customer satisfaction is a real priority for him. “

— Matt Z.

"The integrity and work ethic of George and his team are unrivaled in the remodeling sector.

My design firm has been working in partnership with George Kall and Metro for a little over two years now. The integrity and work ethic of George and his team are unrivaled in the remodeling sector. We can always be assured that the end result will be exactly as planned and executed with the highest level of customer service. Additionally, they have a track record of delivering on time and on budget, which give me (as the designer) and my valued clients piece of mind. George and his team are also great communicators, setting realistic expectations and exceeding them at every turn. I wholeheartedly recommend George Kall and Metro for any project that requires a keen attention to detail and assure you that you will be impressed!”

— Christina S.

"George and his team really went out of their way to make sure we were happy and we definitely are!

From the first contact we had with Matt, our minds were at ease. We understood everything up front; there were no hidden costs. We got a schedule with a timeline for each part of the work and off we went. The communication with our lead carpenter, Chad, and each trade made all the difference. Everyone made sure to get our input and confirmation on things like tile layout, lighting preferences, electrical box placement, just everything. I’m a stickler on things being even and level, as in I’m constantly adjusting picture frames on walls wherever I go–I have to say, everything is darn near perfect in these bathrooms. George and his team really went out of their way to make sure we were happy and we definitely are! I highly recommend this company.”

— Suzi F.

"We are so pleased with the job that Metro completed for us.

We hired MBRG to build out a full basement bathroom in our 1 year old home. George provided a thorough estimate which he delivered to us in the timeframe promised. The estimate was precise and accurate. George provided recommendations for where to select our materials and was extremely helpful throughout the selection process. During construction, George provided regular updates via phone and email, and was regularly on-site to check progress. His team was polite and very respectful of our home. The work was completed in a timely fashion, the work area was cleaned up very well each day, and the bathroom looks great. We are so pleased with the job that Metro completed for us.”

— Erin A.

"Communication is top notch, and we thank MBRG for making the entire process simple for us!

MBRG recently completed our basement and we are so happy with the results! George and the MBRG team are all very professional, honest, and timely. The design team assisted us with details that we love, and we are impressed by the quality of our finished project. Communication is top notch, and we thank MBRG for making the entire process simple for us!”

"The crew was timely and very professional and they were a pleasure to work with.

George and his team recently remodeled our basement and added a wet bar and we are so happy with how everything turned out. George was friendly, very easy to work, with and was always in communication with us. He set realistic expectations and was very thorough in the details of the process. He was always thinking a few steps ahead and had everything planned out and this made for a very smooth construction process. The crew was timely and very professional and they were a pleasure to work with. We are very happy with the final product and have enjoyed it daily!”

— Kim H.

our process