our process
What is Design-Build Construction?
The design-build delivery system is a streamlined approach in residential custom home building and remodeling where a single entity, like Metro Design Build Group, handles both the design and construction phases. This method ensures seamless communication, consistent quality, and a unified vision from start to finish. Our clients benefit from a more efficient process, accurate budgeting, and timely project completion. With design-build, there’s no need to juggle multiple contractors, making the entire experience more enjoyable and less stressful through a cohesive and highly collaborative process.
We Start With a Chat
This first step is all about making sure we’re a good fit for one another.
Much like an interview, you’ll tell us about your goals and ask plenty of questions, and we’ll decide together if we’re the best firm for the job. We want to make certain that we’ll be able to fulfill your goals and that you’re coming into the process feeling absolutely confident in our partnership.
Meet and Discuss
We'll meet at your home to discuss your project.
We will meet you onsite, review your home's current conditions, and discuss all of your must-haves and wish list items. During this initial phase, we will learn more about your goals for a remodel and ask detailed questions about your priorities and preferences. Your existing home may have some unique opportunities or challenges, which we would like to learn about as well.
We will answer any questions and address any concerns you may have about your project, the process, and our company.
LET'S TALK NUMBERS
At this point, we'll talk about your budget.
Once we have a deeper understanding of your project, we can provide details on how much it could cost. We'll set a tentative budget and agree on an initial deposit amount.
Develop Initial Ideas, Plans, and Estimates
The next step is to begin working on your design.
During this second meeting, we'll continue from our previous conversation about design goals but in much greater detail. We'll record the dimensions of your property so our design team can begin creating your design and layout.
Because our team wants to ensure your initial designs are as close to complete as possible, we've created an information packet for you and a questionnaire to help us learn exactly how you plan to use your space.
As part of the design phase, we create estimates of what the ideas and options will likely cost. These initial cost estimates will use placeholders called “allowances” for products, materials, and finishes you will eventually select. Because we want to keep your project within your budget, we take great care to create realistic allowances based on your design aspirations.
Review Design Ideas and Make Selections
We're getting closer to your finished design.
In a few short weeks, we'll reconvene with design ideas for your input and approval so we can move forward with ironing out the details.
Our next step will take place in our vendors' showrooms where you will choose every finish and feature that will go into your remodeled space.
If your remodel includes structural changes, we'll also conduct a trade day onsite with engineers and trades to fine-tune the construction plan.
Finalize Design
Your cost and design are ready to be finalized.
This is our final meeting before the construction phase where we'll review the scope of your project and cost estimates. We will finalize your paperwork with your selections and bids in place.
Upon your approval, we prepare a construction agreement so we can move on to getting your project started.
CONSTRUCTION
We begin the construction phase of the project.
We start by finalizing and submitting plans for permits. Next, we schedule the project and have pre-construction meetings with our team.
We meet with you and go over the details of how the construction phase will flow and you get to meet with some of the team that will be working on your project. We address any questions or concerns you may have before beginning construction. You'll also receive a detailed construction schedule and access to a client portal to keep a close eye on progress.
As construction wraps up, we will walk through your project together, address any concerns, and then thoroughly clean the site.
Post-Project Survey
We value your insightful feedback.
At the end of every project, we ask the homeowners we partner with to complete an online survey performed by GuildQuality (GQ), an independent third party. GQ is the leading homeowner satisfaction company in our industry. They will ask you to rate us in key areas known to be important to homeowners. They'll provide us with unbiased and unfiltered feedback, so we know more about our your experience.
This critical feedback allows us to improve our services and processes. We value your feedback and use it to continuously learn and grow, allowing us to deliver better and better experiences to homeowners like you.
"Our project finished on time and on budget with zero snags.
George and the team at Metro recently completed a project for us that built out two rooms from unfinished space in our basement. Throughout this project, George maintained great communication, was easy to to work with, and always highly professional. Our project finished on time and on budget with zero snags. The end result was a very high quality fit and finish that matched the existing design, trim, and color scheme of the rest of our home.
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— Carlos E.
"The work was outstanding.
I had the pleasure of working with MBRG, for a deck, patio and landscaping project on our home. I can echo the sentiments of the other clients who have reviewed MBRG, in saying the work was outstanding, and exactly the enhancements we were looking for to our home. George Kall and his team were first-class professionals, from the design phase, through the completion of the project, with continuous communication throughout, and completion of the project right on schedule, for us to host a 4th of July party! And, he personally has engaged post-project, as customer satisfaction is a real priority for him. “
— Matt Z.
"The entire team was extremely responsive, thorough, respectful, and performed great work.
We used MBRG to finish our basement and I am very glad we did! The entire team was extremely responsive, thorough, respectful, and performed great work. We always knew what everything cost (to include last minute add-ons) and were never caught off guard, which was extremely important to us with such a big project. Thank you for everything! We absolutely love our basement!”
— Laura J.
"We are so pleased with the job that Metro completed for us.
We hired MBRG to build out a full basement bathroom in our 1 year old home. George provided a thorough estimate which he delivered to us in the timeframe promised. The estimate was precise and accurate. George provided recommendations for where to select our materials and was extremely helpful throughout the selection process. During construction, George provided regular updates via phone and email, and was regularly on-site to check progress. His team was polite and very respectful of our home. The work was completed in a timely fashion, the work area was cleaned up very well each day, and the bathroom looks great. We are so pleased with the job that Metro completed for us.”
— Erin A.
"The workmanship and final products are all outstanding.
I have owned 4 houses and have engaged contractors for remodeling in each of them. I have never come across a better one, nor had a better experience than I had with Metro, led by George Kall. I had been thinking about getting some work done, and when an acquaintance talked about how happy he was with a major remodelling job by Metro, I contacted them. A detailed, clearly presented contract was drawn up at the start, and it was modified as appropriate as the job went forward. Communication was always clear and prompt. George is pleasant, professional, knowledgable, and straightforward – no BS. The workmanship and final products are all outstanding. I was told the job would take 4 weeks and the job took 4 weeks – that is a first. I plan to call Metro in the fall for new floors. I have also been handing out his business cards to friends, because I know that it doesn’t get any better than this! Thanks to Metro for a job extremely well done.”
— Mike
"George and his team communicated clearly with us the entire way.
Metro completed a major renovation of our basement over the winter and did a great job. From the design phase through final completion, George and his team communicated clearly with us the entire way so there were no surprises on timing, budget or what the finished space would look like. They even finished the renovations ahead of schedule! We would recommend them to anyone and will certainly call them again if we ever decide to take on another project like this in the future.”
— Will H.
"They are the FIRST AND ONLY call we will make when our next project comes along.
Metro remodeled our kitchen, added a four season room and built our deck with a place for the hot tub. They were EXTREMELY efficient and ensured there was minimal impact on our daily living. The team communicated with us throughout the process which other contractors had not done. Years later, I can reach out and ask questions and receive the advice I need within a day or two. Metro is THE BEST you will find. The quality, management team and the pricing for our project was fantastic. They are the FIRST AND ONLY call we will make when our next project comes along. You will not be disappointed with George and his team.”
— Art R.
"I would strongly recommend engaging with George and the Metro team.
I think we were like most homeowners when looking to invest in an addition to their home, where you have some ideas of what you want, but don’t quite have the “design eye” that will pull it all together. Fortunately, MBRG has designers on staff that helped provide some very impressive examples of what could be possible with our space and budget, and were able to showcase that in a design video that really blew us away. We are getting great use out of our grill station and fire pit (with TV), and have had numerous compliments from guests. I would strongly recommend engaging with George and the Metro team for any indoor/outdoor project needs, be it for decks, patios, basements, etc. They continue to deliver outstanding work in our neighborhood, and around the Metro area.”
— Matt Z.
"The process was easy, communication was excellent and they were extremely well-organized.
We had a great experience adding a screened porch and deck to our home with George and the Metro team. The process was easy, communication was excellent and they were extremely well-organized…a real pleasure to work with! The quality of work was exceptional and we are very satisfied with the end result.”
— Ashley K.
"We are looking forward to using Metro on our future projects!
Metro finished the basement in our new house. We were extremely pleased with the whole experience, including the final product. The design staff assisted us in choosing paint colors and other design decisions- We love the dark trim that was suggested!! Management thoroughly communicated each step of the process including keeping us up to date on where we fell within our budget. There were no surprises at the end! We are looking forward to using Metro on our future projects!”
— Dana W.