Our Process

What is Design-Build Construction?

The design-build delivery system is a streamlined approach in residential custom home building and remodeling where a single entity, like Metro Design Build Group, handles both the design and construction phases. This method ensures seamless communication, consistent quality, and a unified vision from start to finish. Our clients benefit from a more efficient process, accurate budgeting, and timely project completion. With design-build, there’s no need to juggle multiple contractors, making the entire experience more enjoyable and less stressful through a cohesive and highly collaborative process.

STEP ONE

We Start With a Chat

This first step is all about making sure we’re a good fit for one another.

Much like an interview, you’ll tell us about your goals and ask plenty of questions, and we’ll decide together if we’re the best firm for the job. We want to make certain that we’ll be able to fulfill your goals and that you’re coming into the process feeling absolutely confident in our partnership.

STEP TWO

Meet and Discuss

We'll meet at your home to discuss your project.

We will meet you onsite, review your home's current conditions, and discuss all of your must-haves and wish list items. During this initial phase, we will learn more about your goals for a remodel and ask detailed questions about your priorities and preferences. Your existing home may have some unique opportunities or challenges, which we would like to learn about as well.

We will answer any questions and address any concerns you may have about your project, the process, and our company.

STEP THREE

LET'S TALK NUMBERS

At this point, we'll talk about your budget.

Once we have a deeper understanding of your project, we can provide details on how much it could cost. We'll set a tentative budget and agree on an initial deposit amount.

STEP FOUR

Develop Initial Ideas, Plans, and Estimates

The next step is to begin working on your design.

During this second meeting, we'll continue from our previous conversation about design goals but in much greater detail. We'll record the dimensions of your property so our design team can begin creating your design and layout.

Because our team wants to ensure your initial designs are as close to complete as possible, we've created an information packet for you and a questionnaire to help us learn exactly how you plan to use your space.

As part of the design phase, we create estimates of what the ideas and options will likely cost. These initial cost estimates will use placeholders called “allowances” for products, materials, and finishes you will eventually select. Because we want to keep your project within your budget, we take great care to create realistic allowances based on your design aspirations.

STEP FIVE

Review Design Ideas and Make Selections

We're getting closer to your finished design.

In a few short weeks, we'll reconvene with design ideas for your input and approval so we can move forward with ironing out the details.

Our next step will take place in our vendors' showrooms where you will choose every finish and feature that will go into your remodeled space.

If your remodel includes structural changes, we'll also conduct a trade day onsite with engineers and trades to fine-tune the construction plan.

STEP SIX

Finalize Design

Your cost and design are ready to be finalized.

This is our final meeting before the construction phase where we'll review the scope of your project and cost estimates. We will finalize your paperwork with your selections and bids in place.

Upon your approval, we prepare a construction agreement so we can move on to getting your project started.

STEP SEVEN

CONSTRUCTION

We begin the construction phase of the project.

We start by finalizing and submitting plans for permits. Next, we schedule the project and have pre-construction meetings with our team.

We meet with you and go over the details of how the construction phase will flow and you get to meet with some of the team that will be working on your project. We address any questions or concerns you may have before beginning construction. You'll also receive a detailed construction schedule and access to a client portal to keep a close eye on progress.

As construction wraps up, we will walk through your project together, address any concerns, and then thoroughly clean the site.

STEP EIGHT

Post-Project Survey

We value your insightful feedback.

At the end of every project, we ask the homeowners we partner with to complete an online survey performed by GuildQuality (GQ), an independent third party. GQ is the leading homeowner satisfaction company in our industry. They will ask you to rate us in key areas known to be important to homeowners. They'll provide us with unbiased and unfiltered feedback, so we know more about our your experience.

This critical feedback allows us to improve our services and processes. We value your feedback and use it to continuously learn and grow, allowing us to deliver better and better experiences to homeowners like you.

"Our project finished on time and on budget with zero snags.

George and the team at Metro recently completed a project for us that built out two rooms from unfinished space in our basement. Throughout this project, George maintained great communication, was easy to to work with, and always highly professional. Our project finished on time and on budget with zero snags. The end result was a very high quality fit and finish that matched the existing design, trim, and color scheme of the rest of our home.
“

— Carlos E.

"The integrity and work ethic of George and his team are unrivaled in the remodeling sector.

My design firm has been working in partnership with George Kall and Metro for a little over two years now. The integrity and work ethic of George and his team are unrivaled in the remodeling sector. We can always be assured that the end result will be exactly as planned and executed with the highest level of customer service. Additionally, they have a track record of delivering on time and on budget, which give me (as the designer) and my valued clients piece of mind. George and his team are also great communicators, setting realistic expectations and exceeding them at every turn. I wholeheartedly recommend George Kall and Metro for any project that requires a keen attention to detail and assure you that you will be impressed!”

— Christina S.

"They are the FIRST AND ONLY call we will make when our next project comes along.

Metro remodeled our kitchen, added a four season room and built our deck with a place for the hot tub. They were EXTREMELY efficient and ensured there was minimal impact on our daily living. The team communicated with us throughout the process which other contractors had not done. Years later, I can reach out and ask questions and receive the advice I need within a day or two. Metro is THE BEST you will find. The quality, management team and the pricing for our project was fantastic. They are the FIRST AND ONLY call we will make when our next project comes along. You will not be disappointed with George and his team.”

— Art R.

"The entire team was extremely responsive, thorough, respectful, and performed great work.

We used MBRG to finish our basement and I am very glad we did! The entire team was extremely responsive, thorough, respectful, and performed great work. We always knew what everything cost (to include last minute add-ons) and were never caught off guard, which was extremely important to us with such a big project. Thank you for everything! We absolutely love our basement!”

— Laura J.

"I thank my lucky stars we went with George and his team, who made the entire experience so smooth and easy.

The process of finishing our 1,750 sq ft unfinished basement was a somewhat daunting one. We looked at several contractors ranging in experience, and changed our design many times along the way. I thank my lucky stars we went with George and his team, who made the entire experience so smooth and easy. They managed the project like pros, were as discrete as possible, pulled us in when necessary, and were flexible with changes. From start to finish it took only six weeks to finish and we could not be happier with the finished product! I would highly recommend Metro to anyone who is looking for a trustworthy, professional, high quality contractor.”

— Nicole B.

"I strongly recommend Metro.

I have worked with George and his team on several occasions. He is extremely knowledgeable, highly competent and a great business partner to work with. The work he performed was of the highest quality. I strongly recommend Metro.”

— Dave A.

"The work was outstanding.

I had the pleasure of working with MBRG, for a deck, patio and landscaping project on our home. I can echo the sentiments of the other clients who have reviewed MBRG, in saying the work was outstanding, and exactly the enhancements we were looking for to our home. George Kall and his team were first-class professionals, from the design phase, through the completion of the project, with continuous communication throughout, and completion of the project right on schedule, for us to host a 4th of July party! And, he personally has engaged post-project, as customer satisfaction is a real priority for him. “

— Matt Z.

"What Metro achieved is nothing less than exceptional.

We absolutely love our new space. Everyone is wowed when they see it and want us to host more parties. What Metro achieved is nothing less than exceptional. I highly recommend Metro. Their professionalism alone is hard to find and likely can’t be beat.”

— Tiffany

"I would strongly recommend engaging with George and the Metro team.

I think we were like most homeowners when looking to invest in an addition to their home, where you have some ideas of what you want, but don’t quite have the “design eye” that will pull it all together. Fortunately, MBRG has designers on staff that helped provide some very impressive examples of what could be possible with our space and budget, and were able to showcase that in a design video that really blew us away. We are getting great use out of our grill station and fire pit (with TV), and have had numerous compliments from guests. I would strongly recommend engaging with George and the Metro team for any indoor/outdoor project needs, be it for decks, patios, basements, etc. They continue to deliver outstanding work in our neighborhood, and around the Metro area.”